Privacy Policy

1. Information We Collect

When you use our trading education platform, we gather different types of information to provide you with personalized learning experiences and improve our services.

Personal Information

• Name and contact details (email address, phone number)
• Account credentials and login information
• Payment and billing information for course enrollment
• Learning preferences and course selections
• Communication history with our support team

Technical Data

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our platform
• Referral sources and navigation patterns
• Cookie data and session information

Educational Progress Data

• Course completion rates and quiz results
• Learning milestones and achievements
• Participation in discussions and forums
• Feedback and survey responses

2. How We Use Your Information

We process your data for specific purposes that align with providing quality education and maintaining our platform. Here's what we do with the information we collect:

Service Delivery

• Creating and managing your learning account
• Processing course enrollments and payments
• Delivering educational content and materials
• Tracking your progress through our programs
• Providing technical support and assistance

Communication

• Sending course updates and announcements
• Responding to your questions and inquiries
• Sharing relevant educational resources
• Notifying you about upcoming courses (you can opt out anytime)

Platform Improvement

• Analyzing usage patterns to enhance user experience
• Developing new features and learning tools
• Conducting research on educational effectiveness
• Troubleshooting technical issues

3. Legal Basis for Processing

Under Bulgarian and EU law, we need a valid reason to process your personal data. We rely on the following legal grounds:

1. Contractual Necessity: Processing is necessary to fulfill our educational services agreement with you
2. Legitimate Interest: We process data to improve our platform and prevent fraud
3. Consent: For marketing communications, we obtain your explicit permission
4. Legal Obligation: We comply with Bulgarian tax laws and financial regulations

4. Data Sharing and Third Parties

We work with carefully selected partners to deliver our services. Your information may be shared in these specific circumstances:

Service Providers

• Payment processors for handling transactions securely
• Cloud hosting providers for platform infrastructure
• Email service providers for communications
• Analytics tools to understand platform usage

All third-party providers are bound by strict confidentiality agreements and process data only according to our instructions.

Legal Requirements

We may disclose information when required by Bulgarian law, court orders, or to protect our legal rights and the safety of our users.

5. Your Privacy Rights

Under GDPR and Bulgarian law, you have significant control over your personal information. Here's what you can do:

To exercise any of these rights, contact us at info@datadevcloudx.com. We'll respond within 30 days and may need to verify your identity before processing your request.

6. Data Security Measures

We implement multiple layers of security to protect your information from unauthorized access, loss, or misuse:

• Industry-standard encryption for data transmission (TLS/SSL)
• Secure storage with encrypted databases
• Regular security audits and vulnerability assessments
• Restricted access controls for our team members
• Firewall protection and intrusion detection systems
• Regular backups to prevent data loss
• Staff training on data protection best practices

While we take security seriously, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials confidential.

7. Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy. Here's our retention approach:

After these periods, we securely delete or anonymize your data. Some information may be retained longer if required by law or for legitimate business purposes.

8. International Data Transfers

Our primary operations are based in Bulgaria, but we may transfer your data to service providers in other countries. When this happens:

• We ensure adequate protection through standard contractual clauses
• We work only with providers in countries with adequate data protection laws
• We implement additional safeguards for transfers outside the EU
• You can request details about specific transfers by contacting us

9. Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and analyze usage patterns. We use:

Essential Cookies

Required for the platform to function properly, including login sessions and security features. These cannot be disabled.

Analytics Cookies

Help us understand how users interact with our platform so we can make improvements. You can opt out through your browser settings.

Preference Cookies

Remember your settings and choices for a personalized experience across sessions.

You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality.

10. Children's Privacy

Our educational platform is designed for adults and individuals aged 18 and older. We don't knowingly collect information from minors without parental consent. If you believe we've inadvertently gathered data from someone under 18, please contact us immediately so we can delete it.

11. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll notify you via email at least 30 days before changes take effect
• We'll display a prominent notice on our platform
• The "Last Updated" date at the top will reflect the revision date
• Continued use of our services after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Supervisory Authority

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP):

We prefer to resolve concerns directly, so please reach out to us first before filing a formal complaint.